If you have received email notification that your order has been completed or you have checked our order tracking page and your order status is set to "order complete" please follow the unlocking instructions below.
When Find My iPhone is enabled on an iPhone the Apple ID and password used for iCloud is securely stored on Apple’s activation servers and linked to the device. Once activated, the password will be required before anyone can turn off Find My iPhone, erase or reactivate the device.
Activation Lock is enabled automatically when Find My iPhone is turned on in iOS 7 or above, or when upgrading to iOS 7 or higher from a previous version of iOS that had Find My iPhone enabled.
To turn OFF Find My iPhone on your device:
Prior to unlocking a phone, make sure you, or the previous owner of the unit, has turned off Find My iPhone and erased all contents & settings.
For more info see link : http://support.apple.com/kb/HT5818
1. Ensure your are running the latest version of iTunes software on your computer: http://www.apple.com/itunes/download/
The next 2 steps aren't necessary to perform the unlock, so entirely optional, and will increase the time taken to unlock, but will ensure your iPhone is running the latest operating system software.
If you do not have the original carrier SIM card, or do not wish to update your firmware, please proceed to step 4.
Note: If your handset has previously been jailbroken you MUST restore your handset and remove all trace of the jailbreak before proceeding to complete the unlock. Jailbreaking deliberately corrupts an iPhone's iOS, which often prevents Apple from sending new carrier settings to your phone and completing the unlock. If the final stage of the unlock fails, this is undoubtably why. Unfortunately we cannot offer support regarding jailbreaking other than stating that you need to ensure all traces of the jailbreak have been removed before proceeding to IMEI unlock.
2. If you have the SIM card from your original network (the network your iPhone is currently locked to), insert it. Connect your iPhone to your computer using the Dock Connector to USB cable provided with your iPhone.
3. Update your iPhone's firmware in iTunes (to ensure it is running the latest iPhone Operating System or iOS - click "Check For Update" - and follow instructions in iTunes). Once the update has completed proceed to the next step.
4. Insert a SIM card from a new service provider into your iPhone. It does not have to be a SIM card from the network you wish to unlock to - it can be ANY valid SIM card from ANY network provider EXCEPT the network your iPhone is currently locked to.
SIM insertion - original iPhone
SIM insertion iPhone 3G & iPhone 3Gs
SIM insertion - All other iPhone models
5. With the new SIM card inserted, connect your iPhone to your computer via USB cable and wait for iTunes to detect the phone.
6. Once it has been detected, you will recieve an error message similar to this The iPhone "whatever your iPhone is labelled as" failed to activate. Please try again later, and your phone will display a message Activation Required. At this point disconnect the iPhone from the computer, and wait 20 seconds.
7. Reconnect the iPhone to the computer and wait for iTunes to detect it again.
8. Once the iPhone is detected for a second time, you may recieve a message regarding updating carrier settings - if so, click OK (you may also see the screen below - if so click "Continue") and once these operations are completed, the process is finished and your iPhone will be unlocked. After a few seconds of searching, you will see your new carrier's logo appear in the top left hand corner of your iPhone's screen.
Congratulations, your iPhone is now unlocked and can be used on any GSM network. This unlock is permanent and you can sync and update your iPhone's firmware via iTunes at anytime without issue. Any future iOS updates will not effect the unlocked status of your iPhone.
If you weren't presented with the screen below (sometimes it does not display even though the unlock has worked) and you wish to see it within iTunes to confirm this is an official unlock, simply perform a restore within iTunes and once your iPhone is restored you will be presented with the message "Congratulation's, your iPhone has been unlocked" once the restore has completed. This step is purely optional.
Below is a video we recently shot which shows the restore and unlock process in iTunes as it happens in real time, so you can see how it works. It's a little boring to watch, but it does shows you how simple the unlocking process is and what happens in iTunes.
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If you don't know which network your iPhone is locked to, or you suspect it may be blacklisted, we highly recommend ordering an IMEI look-up service prior to requesting an iPhone unlock - it could save you a lot of time and money!